CLIENT EXPERIENCE
Elevating and honoring client voices
CLIENT SUPPORT
How can we help you?
Reschedule an appointment
Please call our main phone number to reschedule an upcoming appointment for yourself or a loved one.
Understand your bill
Our Billing & Customer Service team is available to assist you by phone (303-413-6243) or email, Monday – Friday 7:30am-4:30pm.
Begin care
To start the registration process for yourself or a loved one, call (303) 443-8500 (for TTY users, dial 711), or click the link below to get started.
Refill a prescription
If you need to refill or renew a medication, please contact our Nursing line.
CLIENT EXPERIENCE
How to share your feedback or address a concern with our specialty behavioral health services
Client Experience Liaison
The Client Experience Liaison acts as a resource to clients and their family members when issues arise that affect a client’s care at Clinica Family Health & Wellness. The Liaison’s role is to listen to the client or their family member to understand the issue at hand, address barriers to continued therapeutic progress, and help resolve complaints. The Liaison acts as a bridge between the client and their treatment providers when issues arise, ensuring that client rights are protected and upheld.
MEET YOUR LIAISON
Nick Liporace
He / Him / His
Nick has held numerous positions in the behavioral health field, providing both clinical and administrative support. These experiences have provided Nick with a variety of skills and perspectives that have helped form the lens from which he views client care. He is passionate about helping clients navigate and resolve the issues that may be impeding their progress. He believes that every individual has a right to receive respectful and considerate support to assist them in realizing their inherent potential to live their best life. He believes that each step towards that realization is an achievement that demonstrates courage and perseverance. In his life away from work, Nick enjoys music, spending time outdoors interacting with nature, and enjoying many of the things that make Colorado such a special place.
AVAILABLE DOCUMENTS
Client Grievance Guide & Complaint Form
Clinica Family Health & Wellness provides clients and their families or legal guardians with the opportunity to express a problem or grievance. A “grievance” is any situation or condition that a client thinks is unfair, unjust, or inequitable. To report a grievance, please email your completed Client Grievance Form to ClientExperience@clinica.org.
Email ClientExperience@clinica.org to request help completing this form or to better understand the resources available to you.