CLIENT ADVOCACY
Elevating and honoring client voices
CLIENT SUPPORT
How can we help you?
Reschedule an appointment
Please call our main phone number to reschedule an upcoming appointment for yourself or a loved one.
Understand your bill
Our Billing & Customer Service team is available to assist you by phone (303-413-6243) or email, Monday – Friday 7:30am-4:30pm.
Begin care
To start the registration process for yourself or a loved one, call (303) 443-8500 (for TTY users, dial 711), or click the link below to get started.
Refill a prescription
If you need to refill or renew a medication, please contact our Nursing line.
CLIENT ADVOCACY
Pathways for resolution and refinement
Client & Family Advocate
The Client & Family Advocate (CFA) acts as a resource to clients and their family members when issues arise that affect a client’s care at Clinica Family Health & Wellness. The Advocate’s role is to listen to the client or their family member to understand the issue at hand, address barriers to continued therapeutic progress, and help resolve complaints. The Advocate acts as a liaison between the client and their treatment providers when issues arise, ensuring that client rights are protected and upheld.
Be A Voice Client Advocacy Group
Be A Voice is a group comprised of our clients, their family members, and staff that meets to discuss how to improve service delivery at Clinica Family Health & Wellness. Through these insights and recommendations, we gain invaluable perspective on how to update organizational policy, procedures, and systems in ways that benefit the clients and communities we serve.
Following our merger with Clinica Family Health, we have begun exploring opportunities to broaden and expand client and patient participation, representation, and engagement. If you would like to be informed about our next Be A Voice meeting and any changes, please let us know.
MEET YOUR ADVOCATE
Nick Liporace
He / Him / His
Nick has held numerous positions in the behavioral health field, providing both clinical and administrative support. These experiences have provided Nick with a variety of skills and perspectives that have helped form the lens from which he views client care. He is passionate about helping clients navigate and resolve the issues that may be impeding their progress. He believes that every individual has a right to receive respectful and considerate support to assist them in realizing their inherent potential to live their best life. He believes that each step towards that realization is an achievement that demonstrates courage and perseverance. In his life away from work, Nick enjoys music, spending time outdoors interacting with nature, and enjoying many of the things that make Colorado such a special place.
AVAILABLE DOCUMENTS
Client Grievance Form
Clinica Family Health & Wellness provides clients and their families or legal guardians with the opportunity to express a problem or grievance. A “grievance” is any situation or condition that a client thinks is unfair, unjust, or inequitable. To report a grievance, please email your completed Client Grievance Form to AdvocacyForClients@mhpcolorado.org.
Email AdvocacyForClients@mhpcolorado.org for assistance completing this form or to better understand the resources available to you.