Accountability
Our commitment to transparency
CLIENT RIGHTS
Understand your rights and responsibilities
Client Rights
As a client, you have the right to:
- Be treated with dignity and respect.
- Receive services in the least restrictive setting, subject to available sources and approval.
- Ask for an oral interpreter and have an interpreter provided during any covered service.
- Get treatment information in a way you can understand and take part in treatment decisions about your health, including the right to refuse treatment, except as provided by law.
- Get details about treatment options, such as the right to ask for a second opinion.
- Be free from any form of restraint or seclusion used as means of force, control, convenience or retaliation.
- Ask, review, and request for amendment of your medical records.
- Receive information about the organization, its services, its practitioners, its providers, and member rights and responsibilities.
- Voice complaints or appeals about the organization or the care it provides.
- Make recommendations regarding the organization’s member rights and responsibilities policy.
- Have a medical professional explain the benefits, risks and side effects of any medication prescribed.
- Medicaid clients may have additional rights and responsibilities - please see your Member Handbook.
Client Responsibilities
As a client, you have the responsibility to:
- Be involved in writing your care plan.
- Tell your treatment team if you do not understand or do not agree with the plan.
- Give your treatment team all the information they need so that all of you can make the best decisions about your care.
- Arrive on time to appointments.
- Call ahead of time if you cannot make your appointments and schedule a new appointment.
- Treat the staff and other clients with the same respect and courtesy you expect.
- Understand your health problems and participate in developing mutually agreed-upon treatment goals, to the degree possible.
If you have any questions about your rights and responsibilities, please contact our Client and Family Advocate. If you are enrolled in Medicaid, you may also call a care coordinator at your assigned Regional Accountable Entity (RAE). If you do not know who your RAE is with you can call and ask Colorado Health First at (844) 235-2387.