Frequently Asked Questions
Common questions and answers about our services
Who do you serve?
Clinica Family Health & Wellness provides medical, dental, and mental health services - including specialized substance use recovery care - to people of all ages in and around Adams, Boulder, Broomfield, and Gilpin counties. We particularly focus on supporting those with severe mental illness, as well as individuals and families who are uninsured, underinsured, enrolled in Medicaid/Medicare, and/or who have historically faced the greatest barriers to quality health care. We continue to develop innovative programs with the goal of breaking down systemic inequities and barriers experienced by people from historically minoritized and under-resourced communities.
Do I have to be a client to get help?
While some programs and services are only available to active clients who have completed the registration process, we provide free, in-person support for anyone who is experiencing a mental health crisis at our 24/7 Crisis Center. You do not have to be a current client – or even a Colorado resident – to receive immediate, expert crisis care and resources at no cost. All are welcome.
We also offer a wide range of cost-covered and low-cost trainings, activities, and resources for the public. Visit our Community page page for a list of upcoming events and trainings.
What if I don’t live in your service area?
While we primarily serve individuals and families in Adams, Boulder, Broomfield, and Gilpin counties, we also accept clients from elsewhere in Colorado. Clinica Family Health & Wellness is part of a network of community health providers across the state and we strongly believe in the value of local support. This network of community health centers and mental health centers provide essential health care services and support to the communities in their regions.
To see which community health center serves your area, visit the Colorado Community Health Network (CCHN) website. To find out which community mental health center services your region, visit the Colorado Behavioral Health Administration (BHA) website.
What services do you provide?
As both a Federally Qualified Health Center (FQHC) and a certified Community Mental Health Center (CMHC), Clinica Family Health & Wellness offers a wide range of physical, dental, and behavioral health services - including holistic outpatient mental health and substance use recovery services for individuals and families. We recognize many factors can affect someone's wellness – such as their financial health, stable housing and employment, social connections, healthcare access, and more. To treat the whole person, we provide wrap-around support and treatment to help address these and other factors.
In addition to traditional mental health services like individual, family, and group therapy, our clients have access to financial planning, housing assistance, resource navigation, vocational/employment support, specialty acute care programs, targeted case management, peer support, health and wellness coaching, and much more.
Visit our Services page to learn more.
Do I have to be a U.S. citizen to receive services?
Clinica Family Health & Wellness is committed to our mission of delivering compassionate, safe, trauma-informed, quality care to all individuals who need our services, regardless of their ability to pay or documentation status. This includes individuals who are uninsured, underinsured, ineligible for government assistance, or unable to pay for medically necessary care due to their financial situation.
We will never require a client to share their immigration status with us to get care or services. We seek to break down barriers to care for everyone in our community. All clients have equal opportunity to apply for our Financial Assistance Program and will be treated with respect, cultural sensitivity, dignity, and confidentiality.
Is telehealth available?
Yes, we launched a telehealth service during the COVID-19 pandemic to ensure that clients could stay in touch with their providers. Given the remarkable success of this service, we continue to offer telehealth as an option in many cases to provide convenient and accessible treatment.
Some of our programs prefer or require clients to visit one of our convenient locations for in-person care. Whether you can access care virtually depends on which program (or programs) best fit your individual needs, as well as your unique situation. Your treatment team will work with you to determine the best plan for you.
Do you offer couples counseling?
We do not currently offer counseling for couples. Rather, we specialize in individual, family, and group counseling, as well as peer support services. However, we can help refer you to couples therapy services, if necessary.
Can I get care if I have commercial (private) insurance?
Yes, if you have commercial (private) health insurance, you may receive services at our Coal Creek Clinic in Lafayette. This clinic provides general therapy services, but not Substance Use Disorder (SUD), psychiatric, or medication management services.